Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This 30-day return policy is for the elements of the existing collection or online catalog only.

Custom Designs: Each element of a custom design is handcrafted individually, and we cannot accept returns for this type of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@luxurydiamonds.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@luxurydiamonds.ca.